Pricing - Go Reception

Pricing & Plans

Instant setup. No contracts. Try all the features for 14 days.

Go Reception is a monthly subscription service with annual billing options. Enterprise customers are billed for one or two years up front. All pricing is in US Dollars.

$49per location
Monthly

BUSINESS

$199per location
Monthly

ENTERPRISE

Call

EDUCATION/NON PROFIT

Users 1 - 50 Unlimited Unlimited
Visitors Unlimited Unlimited Unlimited
Terminals Unlimited Unlimited Unlimited
SMS Credits Unlimited Unlimited Unlimited
Features All Features All Features All Features
Questions?
View our FAQs
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Custom & Enterprise Solutions

We can tailor a solution specific for your organisation and offer annual pricing options. Contact us to discuss options.

Education & Non-Profit

Discounts are offered to education and non-profit customers. Find out more about custom pricing and Contact us to discuss options.

Frequently Asked Questions

What are the technical requirements?

Go Reception is cloud based software, you don't need to install anything. You access the Go Reception dashboard in a web browser and use tablets to show the sign in terminal. You need an iPad2 or newer running the latest operating system version. We also recommend a tablet enclosure and label printer for the full Go Reception experience. Visit our online Store.

How does the 14 day trial work?

When you sign up for Go Reception you are entitled to a 14 day free trial. This gives you access to all the features of our standard account just as if you had a paid subscription. If you need an extension of your trial for evaluation purposes contact us to discuss.

What happens if I go above my plan?

Your Go Reception dashboard will show you the current usage level. If you go over your plan we will send you an email to see if we can customise a solution for you. There are no automatic charges to your account so you have some time to see if you need to increase your plan to a custom subscription.

Are there any hidden fees?

Your Go Reception account has a flat monthly fee plus costs associated with your usage. There are no additional fees. Annual subscriptions are an agreement between you and Go Reception, you will not be charged any additional fees based on your negotiated usage, we account for this when customising your plan.

Are there any contracts?

We do not have contracts for any of our subscriptions. You can cancel any time during a billing period. Annual customers who cancel their account will forfeit any payment made for that subscription period. When you sign up you agree to our Terms of Service but there is no official contract to use Go Reception.

How can I make payment?

Monthly subscriptions are paid for by card payments only via our secure website. Annual payments can be made one time by card payment or wire to our bank account.

What about taxes?

Australian customer payments include Goods and Services Taxes. International customers outside of Australia are exempt from these additional fees.

Do you have a Terms of Service?

Yes, both our Terms of Service and Privacy Policy are available online to review at anytime. Subscribing to Go Reception you accept these terms.

What is a location?

A location is a fixed address where you will setup your terminals. A single location can have one or many terminals. If you are a large organisation with multiple distributed offices, you will pay a license fee (monthly) for each location you need to setup terminals.

What is a User?

Users are people in your organisation that need to receive visitors. A User could be a person or a department. A standard account includes 10 User slots, each additional slot will attract a minor fee towards your monthly subscription.

What is a Visitor?

Visitors are people who arrive at your organisation as guests for meetings with Users or events etc. Simply put, a visitor is someone who is not part of your organisation who needs to register their arrival.

What is a Terminal?

A terminal is a tablet device connected to your Go Reception account. This would be an iPad or Android tablet used as a sign-in point or customised for another functional purpose such as staff or courier sign-in/sign-out.

How do SMS Credits Work?

SMS credits are used to send notifications to mobile phones. They use a mobile carrier to deliver a message so there is a minor cost involved. Some SMS credits are included in your subscription and you can pay for more as your usage increases. SMS notifications are used for arrival notifications and sending visitor passes (optional feature).

What features are included?

Your Go Reception subscription gives you access to all the features of Go Reception. From our standard plan to Enterprise options, you get the same access to the benefits Go Reception's Visitor Management System has to offer.

How do I print badges?

Visitor badges/passes can be printed to a connected network printer. We support the Brother QL-720NW

How secure is Go Reception?

Go Reception takes security very seriously. All communications are encrypted between your terminals and the web servers. We use Amazon AWS, a proven secure cloud hosting platform. We also adopt strict policies regarding payment card tokens, limiting password attempts, review code for exploits and our development and support team have Federal Police clearances. Learn more about security features.